Why Can’t I Schedule a Visit on GettingOut?

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Video visits are videos which have conversations available at your facility lobby, from your personal computer and now, at select facilities, on the Visit Now Android app. With video visits, it allows inmates, family, friends, and loved ones to enjoy more personal, longer and more frequent visits.

To do a visit on GettingOut, first you will need to schedule a visit. Sometimes, there are some people who get problems where they cannot schedule a visit on GettingOut. By the way, why cannot schedule a visit on GettingOut? To find the reasons, you are able to continue reading the following text.

Why Can’t I Schedule a Visit with an Inmate on GettingOut?

Apparently, there may be several reasons why cannot schedule a visit with an inmate:

    • The first reason, an inmate is currently not allowed visits.
    • The second reason, an inmate is not one of your approved contacts.
    • The last reason, you do not have sufficient funds on your prepaid balance to buy visitation time.

For this case, you have to call Customer Service for further assistance.

How to Schedule a Visit with an Inmate on GettingOut?

After you have an account on GettingOut, setting up a video visit is simple. Easily, you are able to suggest a time for the visit with your family member, friend or loved one. Please wait for them to confirm, and then just log in at that time. It is that simple. Whether you are at one of the custom video visit stations at your facility or in the comfort of your home, you are going to enjoy this more intimate and personal way to connect.

How to Cancel a Scheduled Visit on GettingOut?

If you want to cancel a scheduled visit on GettingOut, simply you are able to log into your GettingOut account and then click on Calendar. There you are going to find all current scheduled visits as well as the ability to cancel a scheduled visit.

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