Walmart Inc. is an American retail corporation where it operates hypermarkets, department stores, and grocery stores. There are a lot of people who shop at Walmart because this store sells people’s daily needs. However, when we talk about shopping, there may be several things that do not work as they should so that we need to go to the customer service to complain.
Walmart has Customer Service Desks where people can complain, get return or exchange, and many more. If you want to go to the Walmart Customer Service, you have to make sure that it opens. So, knowing its operating hours is needed.
What Time Does Walmart Customer Service Desk Open and Close?
Customer Service is a position which is very helpful for customers. By contacting customer service, customers can ask anything related to the products that they buy. As a retail corporation, Walmart also has customer service that can help their customers. For example, you have bought an item, but there is something wrong with it so that you want to return or exchange. If so, you are able to go to the Walmart Customer Service. However, when you go to the customer service, you have to make sure that it opens. So, what time does Walmart customer service hours open and close?
There is information that Walmart customer service usually opens at 8 am to 10 pm, but there is also information that Walmart customer service opens at 7 am to 11 pm. It is important to note that the hours can vary by location. So, before you go to the Walmart customer service, it is important for you to contact the customer service team to make sure about it.
Finding Out Walmart Customer Service Desk Hours
Before you go to the Walmart Customer Service Desk, it is important for you to check their operating hours because as explained earlier that the operating hours may be different by location. There are several ways to find out the operating hours of Walmart Customer Service including using Store Locator, using the Walmart App, and contacting Walmart Customer Service.
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- Finding Out Walmart Customer Service Desk Hours by Using Store Locator
Walmart provides a store locator on its website. It can be accessed at https://www.walmart.com/store-finder?location=19808. There, you have to enter the Zip code and then click on the Find Store. Then, you will be given the map and also the information about the store such as its address and the operating hours. Alternatively, you can click on the View Store Directory link next to the Find Store button. You will be given a list of states in the US, so you have to click on one of them and then click on the one of the Walmart stores there. Then, you will be given the information about the store.
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- Finding Out Walmart Customer Service Desk Hours by Using the Walmart App
Another way to know the operating hours of Walmart Customer Service Desk is by the Walmart app. If you do not have the app, you can download it first on the Google Play or App Store. If you have had the app, you can open it and then tap on the Services icon which can be found at the bottom of the screen. And then, choose Store Services and then tap Customer Service to view the operating hours of a Walmart store. If you want to contact the customer service through the Contact Us feature on the app, you can do that.
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- Finding Out Walmart Customer Service Desk Hours by Contacting Walmart Customer Service
Contacting Walmart Customer Service is another way to find out the operating hours of Walmart near you. Contacting the customer service can be done by phone, live chat, email, or social media. If you want to contact by phone, you can find the phone number of each Walmart store by using Store Finder as explained earlier or you can find it on Google.
Contacting Walmart Customer Service Team
Do you have some comments or want to ask a question about your local store, item pricing or any other things related to Walmart? You are able to contact Walmart Customer Service team at 1-800-925-6278 (1-800-WALMART).
If you prefer to contact them via email, you are able to do that by following the steps below.
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- First, you need to access the official website of Walmart and go to the Contact page.
- Under the phone number of Walmart, you can find Email Customer Service in blue color, click on it. It will bring you to the Store Feedback page.
- There, you have to choose a topic. From the topic options, there are store experience, discontinued item/ brand, company feedback and questions, product questions/ product feedback, and community and giving options. Choose only one topic.
- After choosing a topic, then click on the Continue button.
- After that, usually there will be some fields that you need to fill in such as your identity and also the fields related to the topic.
- After filling in the form, then click on the Continue button again. Here, you are required to choose a store.
- Follow the instructions on the screen.
The Things That You Can Do at Walmart Customer Service Desk
There are a number of things that you can do at Walmart Customer Service Desk. The main point is that when you need help, they will help you with different issues as mentioned below.
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- Getting Help in Returns
Walmart Customer Service can help you with returns of items that you have bought at Walmart. For example, you bought an item, but it does not work well or there is a defect. You can take it to the customer service desk for a refund or exchange. But note that when you do that, Walmart terms and conditions apply.
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- Asking About MoneyCenter
You are able to ask for information about the MoneyCenter services available at Walmart. For example, if you want to send money, you can ask about it there.
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- Complaining
Do you have some complaints related to Walmart? If so, you are able to do that in the Walmart Customer service desk. Let’s say that you had a bad experience with a customer service representative there, then you can complain to the Walmart Customer Service desk.
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- Reporting Problems with the Store
Let’s say that you see that there is a problem with store layout. If so, you are able to report it to the customer service desk. So, the employee in Walmart will fix it.
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- Reporting Theft
You probably see someone who is stealing some products or even stealing other customer’s items. If so, you are able to report it to the customer service desk. Then, they will tell it to the security to arrest the thief or tell it to their manager.
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- Asking the Stock of Items
When you are shopping in Walmart and then you do not find the item that you are looking for, you can ask the stock of the product to the Customer Service. If the items are still available at the back, then the employee will bring it to you directly or to the shelf.
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- Buying Stamps
You are able to buy stamps at the Walmart Customer Service Desk. Buying stamps at the Walmart Customer Service Desk is easier.
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- Price Matching
Who will not be happy if we can get a cheaper price? In Walmart, you can price match where you find a product from another store which is cheaper than the same product at Walmart. If it meets the terms and conditions, you can get the lower price of the product at Walmart. But note that the product needs to have the same model, make, size, and quantity. The product also needs to come from an official store because Walmart will not do a price match for third-party sellers.
Those are several things that customers can do at the Walmart Customer Service Desk, but of course, it is not limited to the things mentioned above.
What To Do If No One at Walmart Customer Service Desk
When you go to the Walmart Customer Service desk, but you find that no one there, don’t worry. The first thing that you can do is waiting. The representatives may be away temporarily so that you can wait for a few minutes.
If you have waited, but no one comes to the desk, you can look for other associates nearby. They may be able to help you or they will take you to someone that can help you.
If the store has the store directory, you can check it and see whether there is a phone number or extension for the customer service desk. If there is a phone number, you are able to call them.
Do you have the Walmart app? If so, you can use the app for getting help. The app can help you to check prices, find products, and even get help from customer service. You can open the app to get help that you need.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
