eMessaging is one of the features that you are able to use in Securus so that you are able to communicate with an inmate. However, you may have some questions related to this feature so that you want to contact the customer service of Securus eMessaging.
Actually, there is no information about the specific customer service which can be contacted only for asking about eMessaging. However, Securus, of course, has customer care that can be contacted by you for answering any kinds of your questions including about Securus eMessaging.
Read also: How to Talk with a Live Person at Securus Technologies
The Ways to Contact Securus Customer Care
- If you want to contact the Securus customer care by phone, you are able to contact Securus main support line below.
- You can call from mobile device: 972-734-1111
- You can call using landline phone/ international: 1-800-844-6591
- For Securus Video Connect information: 1-877-578-3658
- If you want to contact the Securus customer care online, you can do these:
- You are able to search the FAQs on the Securus website and find the answers of your questions there.
- You are able to send an email and you can send it from the website of Securus. There is a Submit A Question page on the website and there you have to enter your first name, last name, email address, phone number, passcode if you have, and type your question. If you have a document to send, you can also attach a document there, choose a product and attach a category. After that, the Submit button must be clicked.
- Press Inquiries for media.
- If you want to contact the Securus customer care by mail, you can send it to one of these addresses.
- General Correspondence
Securus Contact Center
PO BOX 1109
Dallas, Texas 75001 - Check Payments
Securus Correctional Billing Services
PO BOX 650757
Dallas, Texas 75265-0757
- General Correspondence
About Securus eMessaging
With eMessaging offered by Securus Technology, you will have a digital paperless solution when you want to communicate with an inmate. It allows you to be able to send a digital message with the option to include a photo. You are also able to buy the inmate reply or you are able to set it to only allow incoming messages.
The things that you can do with this feature are sending a text-based message, attaching up to 5 photos, sharing up to 5 eCards, sending just a photo with Securus Snap n’ Send on (app only), and sending a VideoGram for 30 seconds that you record now or have saved (app only).
How about an inmate? What can they do with eMessaging? They are able to reply to your message if you attach a return stamp, get transferred stamps that you share at no cost to them, and buy their own stamps from their Securus Debit account.
To be able to use eMessaging in Securus, you need to have a Securus Online account. You also have to login. You need to know that messages are sent and received from your eMessaging inbox from the Securus website or on the Securus mobile app. If you want to use eMessage, you have to buy a book of stamps where the price is different from one facility to another facility.
It is also important for you to note that all messages and photos that are sent will be reviewed by the facility. If the message, photo or VideoGram violates the rules, then it will be rejected and there will be notification about it. Stamps that are used for sending the messages, photos or VideoGram will not be refunded if they are rejected.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
