A lot of people use JailATM as the service to connect them with their loved one who is currently sitting in the jail, prison, or detention center. While there is no doubt that JailATM has so many users, as the one who is interested in using this service, you may want to see the reviews from some users before making the final decision.
One of the websites that provide the customer complaints and reviews on JailATM is complaintsweb.com. Here is the link that will take you to the page where you will be able to see the complaints and reviews sent by the JailATM users: https://complaintsweb.com/jailatm.com/.
Read also: JailATM Commissary Packages for Inmates
The site shows that JailATM receives 2 stars out of 5 starts. It means it has 2 user ratings. Apparently, it is based on 12 reviews. Half of the users rate JailATM 1 star. 25% of them give it 2 stars. The rest of percentages include 16% for 5 stars, 8% for 3 stars and 0% for 4 stars.
If you are curious what these users say about JailATM, check out the following:
User: Nancy J Ward
Rating: 2 star
Post on: May 17, 2018
Comment: “After several attempts to make a deposit in my son’s account, I get a pop up saying it’s an invalid expiration when in fact the date is 06/18.”
User: Patience baker
Rating: 2 star
Post on: September 14, 2018
Comment: “After setting up an account adding money I am still unable to reply to my husband, but yet is taking my money off.”
User: Virginia Jacobs
Rating: 5 star
Post on: December 12, 2018
Comment: “I made a deposit to messaging account in the amount of $5.00 on 12/10 that hasn’t shown up for Nile Braboy at Western Regional Jail in West Virginia it was charged to my credit card but has not showed up on his account the reference number 2475542P87MBAFB89 I made another deposit for 13.25 on the same day which showed up on his account and my credit card.”
User: Rena Royall
Rating: 2 star
Post on: July 20, 2018
Comment: “I had set up e-mail and was using it when I went to fund more money it would not do it is there a number I can call to fund it.”
User: William E Mullen
Rating: 1 star
Post on: October 21, 2019
Comment: “Will not let me deposit onto my son’s account, no customer service number to call. This is what’s wrong with this country private companies being paid to do nothing. I plan to complain higher and higher and higher up.”
User: Myoshi Young
Rating: 1 star
Post on: April 6, 2020
Comment: “I called my sister on video in Christian County Jail “Hopkinsville Kentucky” and the connection kept going bad on her end. Also, it kept saying my face wasn’t visible in the camera when I was on my laptop sitting in front of my camera. Again the jail connection kept saying poor connect residents poor respondence. Why no refund can be issued when we as customers are paying our hard-working money to speak and see our family members on camera and can’t get a good connection.”
User: Shontrez Speller
Rating: 1 star
Post on: November 25, 2020
Comment: “I take issues with this company being able to charge 10% of what you put on a person’s account. I also take issue with city and county governments who enter into contracts with these evil greedy people. It hope that the owner of this company suffers greatly for over benefiting other people’s pain. This world is in the state that it’s in because of greed.”
User: Chadwick Lee Harris
Rating: 5 star
Post on: April 14, 2021
Comment: “My name is Chadwick Harris, I was out in Durham North Carolina. I have an account and I am sending a contact with Matt Roberts in Person County North Carolina. There is a female in Alamance County who keeps trying to send me messages and attempting to get money from me on my account to pay for it. I thought this matter was resolved but apparently, it is not as I keep getting notices she is trying to send me a message and I am expected to pay for it. Please advise.”
User: Joanessa Shuler
Rating: 1 star
Post on: June 15, 2021
Comment: “The services you provide are the worst. So I would like to deactivate the account. it will talk to my family on phone rather than paying useless money to your company without my permission.”
User: Hollie Karber
Rating: 1 star
Post on: June 22, 2021
Comment: “They keep telling me my card is decline by the bank and in all actually the bank accepts and tries to get it to go thru and is rejected by jail atm! I have been trying to send card packs since may and it’s the end of June! This company sucks!!!! Tired of going thru this every week and getting no where! Obviously it’s soft ware issue on their part! This company is a joke!!!!”
User: Janna Lewis
Rating: 1 star
Post on: April 1, 2022
Comment: “I try to buy my brother care packages weekly and they decline them every time without fail. So, kindly go through the problem I am facing and provide a result as soon as possible.”
User: Cheryl
Rating: 3 star
Post on: April 7, 2022
Comment: “I emailed the jail atm to ask for a statement of my deposit. There is a place to download deposits on the website. However, I have waited up to 30 minutes for deposits to download, which they never do. I have tried at least 3 occasions. Jailatm’s response was to give me directions on how to download the deposits (which I already have done and that was explained in my email). The second suggestion they had was to I can print out the list of transactions that I had through messaging. That only tells me how much I spent not how much I deposited. By not knowing the deposit amt. they can short change me. They have all these columns of problems that you might have, but don’t cover everything!”
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
