If you missed your scheduled visit, then you will be able to get a refund. By the way, how to get money back or request a refund from GettingOut? Well, on this page, we are going to share how to get money back or request a refund from GettingOut. Make sure you are going to read this entire text.
Getting Your Money Back (Request Refund) from GettingOut – Here’s Way
- You have to call Customer Service to discover if you qualify for a refund.
- When a paid visit is refunded, then the credit will be applied back to the party’s GettingOut account which was initially charged for the visit.
- If you no longer need the account which the refund went to, then you are going to receive the remaining Friends and Family Account balance with a secure pin.
- You are able to use this pin to make local, national or international calls by dialing 1-866-856-1858 and submitting your pin and the number you want to call.
- You will not be able to use this balance to continue to make deposits or communicate with active inmates who are in facilities that are not serviced by Telmate.
Getting a Refund for My Friends and Family Account Funds – Here’s Way
- You have to call Customer Service to discover if you qualify for a refund.
- If you no longer need the account which the refund went to, then you are going to receive the remaining Friends and Family Account balance with a secure pin.
- You are able to use this pin to make local, national or international calls by dialing 1-866-856-1858 and submitting your pin and the number you want to call.
- You will not be able to use this balance to continue to make deposits or communicate with active inmates who are in facilities that are not serviced by Telmate.
- Cash refunds are available if your account funds meet the facility specific requirements of balance minimums. To request a cash refund or to determine your eligibility, you have to contact customer service. Please be advised that eligibility for cash refunds can expire 60 days after the initial date of deposit. Also, refund processing fees may apply.
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