Getting Out provides an app for the customers to use. Thanks to this app, now the family or friends of inmates can keep in touch with their loved ones wherever they are without having to be in front of the computer or laptop. The name of the app developed by Telmate is GTL GettingOut.
While GTL GettingOut is helpful as it can be used to do a few things such as making deposits, sending and receiving messages, sending photos and videos, managing contacts, and so on, it is not perfect. Sometimes, it comes with issues. When you are about to use the app or when you are in the middle of using the app, sometimes, it is not working.
What Are the Causes of the Getting Out Not Working Problem?
Before going to the methods to fix the Getting Out app not working issue, it is better for you to know the causes that make this issue occur. There are several possible causes that make the app not working. Some of them are as follows:
- The app is down or under maintenance.
- The internet connection is slow or unstable.
- The device is outdated.
- There is a glitch or bug in the app.
- The app is outdated.
- Etc.
What Should You Do To Fix Getting Out Not Working Problems?
There are a few solutions that you can try if your Getting Out app is not working, as follows:
Solution 1:
One of the causes of the Getting Out app not working is because the server is down or under maintenance. To make sure about this, you should check the server status of Getting Out. To do it, use websites or tools such as Downdetector.com. Aside from using tools, you can also check out the official Twitter account of Getting Out in case they inform the maintenance. If the server is indeed down, there is nothing that you can do to fix the issue. In this case, you can only wait for the team to fix the issue.
Solution 2:
There are many users who have reported that their Getting Out app is not working because their internet connection is not stable. To check if it is also your case, check the internet connection by using internet speed testers. There are a lot of them that you can find on the internet. Feel free to use any internet speed tester that you think is the best.
If your Getting Out app is not working due to an unstable internet connection, you can try to fix the issue by restarting your router. In case the issue is still there, you are recommended to reach out of your internet service provider to ask them to fix the issue.
Solution 3:
It has been known that some modern apps are not compatible with every device. If the mobile device that you use is old, it seems like the reason why your Getting Out app is not working is because your device is not compatible with this app. If it is the case, check the Device Compatibility. If the device that you use is not compatible with the app and you still need to use the app, then try the one that is compatible with it.
Solution 4:
Whenever you use the app or website, the information is stored in it in the form of a cache. This cache is the one that is useful for you to give you a smooth and fast experience. While it may seem good, sometimes, these cache files get outdated or corrupted. As you can probably think, these corrupted or outdated cache files are not good because they can cause issues and errors that can prevent you from using the app properly.
If your Getting Out app is not working due to the outdated or corrupted cache files, you can try to fix the issue by following the following instructions:
- First and foremost, you should go to Settings.
- Then, manage Apps.
- Choose Apps.
- Choose GTL Getting Out.
- Click Storage.
- Click Clear Cache.
- Once the cache has been successfully deleted, the next thing that you have to do is to restart the app.
Solution 5:
Sometimes, the Getting Out app is not working because the app is not updated to the latest version. In this case, it is a must for you to update the app to the latest version. To update the app, just go to Google Play Store for the Android users. When you are there, search “GTL Getting Out” in the search bar and then click on the Update button to update it. As for those with iOS, you should go to the App Store. On the store, search GTL Getting Out. Once you have found the app, click on the Update button to update it.
Bottom Line
Feel free to try any solution to fix the Getting Out app not working problem. However, it is better for you to try the first one and then move to another and so on. In case the problem is still there even after trying these solutions, call the customer service of Getting Us at 1.866.16.0115. If you are someone who does not like talking to someone directly, you may want to fill out the form that can be found at https://www.gettingout.com/contact-us/.
A bookworm and researcher especially related to law and citizenship education. I spend time every day in front of the internet and the campus library.
