When accessing JPay, but sometimes, you see that JPay is not working today. If it happens, it can be caused by several factors. One of the most common issues occurring on JPay is the login issue. The login issue actually refers to your login credentials problem.
If it happens to you, you do not have to worry, as you can fix it easily. If you need the solutions to fix your login problems, you can dive into our post, as we’ll show you how to fix this problem. Let’s get started!
Causes of JPay Login Issue
There are so many reasons why you cannot log into JPay with your account. Generally, the problems regardless of the login issue can be caused when you forgot your email address or password or even you don’t verify your account first.
Aside from that, the internet connection and old version of your browser can also trigger the login issue to happen. So, before logging into your JPay account, you need to:
- Ensure you enter the correct email address and password of your account
- Make sure to have a stable internet connection
- Make sure you enter the correct URL of JPay Login page
- Have web browser with latest version
Read also about: how to register JPay account
How to Fix the JPay Login Issue?
Since there are several causes that trigger the login issue to happen, you surely need to identify the cause of the login issue first, before taking a solution. To make it easier for you to fix the JPay login issue, we’ll show you the solution of each cause. Here are they:
1. Forgot password
If the login issue is caused by forgetting the password, you need to reset your password by changing it into a new one. To reset your JPay password, you can select on ‘Forgot your password’ in the login page or you can directly visit this page.
Once you are at Password Recovery, you need to enter your email address associated with your JPay account. After that, Jpay will send you an email that contains instructions on how to reset your password. Make sure to follow the instructions available on your email procedurally.
If you are logging into your JPay account, to avoid you forgetting your password when re-login later, it’s highly recommended for you to change your password. So, here’s how to change your password on JPay!
- First, navigate to the JPay Home Page.
- Then, select ‘My Account’ on the Navigation menu.
- You can then select ‘Change Password’ on the My Account menu.
- Last, you need to enter your new password twice and then select ‘Change Password’.
2. Forgot Email Address
If you forgot your email address, you can call the JPay customer service at (800) 574-5729. To avoid forgetting your email address, it would be better for you to change your previous email address with a new one.
However, you can change your email address any time you want. It’s important to note, if you change your email address, it will also change your user ID to the new email address.
Here’s how to change your email address!
- First, navigate to the JPay Home Page.
- Then, select ‘My Account’ on the Navigation menu.
- You can then select ‘Email Preferences’ on the My Account menu.
- Last, you need to enter your new email twice on the Email Preferences page and then select ‘Update’.
Okay, those are to fix the JPay login issue that commonly happens on JPay. If you still face the login issue with JPay, you can try to contact JPay Customer Support by:
- Sending email to JPay by filling out the email form here.
- Making a call to JPay Customer Support at (800) 574-JPAY (5729)
- Sending mail to JPay to JPay LLC, 3450 Lakeside Dr, Ste 100, Miramar, FL 33027
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